Meet the Team #16

Since joining ANDY nearly a decade ago, Carmen has played a critical role in safeguarding the company’s operations as Director of Risk Management. With oversight spanning insurance and claims, compliance, safety, security, and risk prevention, she ensures that the organization remains protected, resilient, and positioned for long-term success in a complex transportation environment.

By proactively identifying potential risks, strengthening policies and procedures, and working closely with operations, safety, and legal teams, Carmen helps minimize exposure while maintaining efficiency across the business. Her strategic approach to prevention and compliance not only protects ANDY’s assets and reputation but also reinforces the stability and confidence our customers rely on.

Here’s a closer look at how Carmen’s leadership in risk management supports operational excellence and upholds ANDY’s commitment to being Trusted to Deliver Excellence.

1. Can you tell us about your role as Director of Risk Management at ANDY CORP and what your key responsibilities involve?

   As Director of Risk Management, I assess and mitigate risks that could impact the company’s safety, reputation, and financial stability, finding the best solutions for prevention and turning the risk into opportunities. My role includes overseeing insurance and claims, managing safety and compliance with Canadian and U.S. regulations, and developing policies that align with industry best practices.

   I work closely with legal counsel, insurers, and internal departments to investigate incidents, resolve claims strategically, and strengthen prevention programs. Ultimately, my focus is on protecting the organization while continuously improving our safety, compliance, and operational standards.

   
   

2. What are the most critical risk areas in transportation and logistics today, and how does ANDY proactively address them?

   Key risks today include cybersecurity threats, cargo theft, supply chain disruptions, cost inflation, and geopolitical instability. These factors can significantly affect freight flow, margins, and operational continuity.

   At ANDY, we address these risks by strengthening internal controls, upgrading policies and procedures, leveraging technology, and continuously improving our operational practices. Proactive risk assessment and ongoing training allow us to stay ahead of emerging challenges and maintain resilience.

   
   
   
   

3. How do you collaborate with operations, safety, and compliance teams to minimize risk while maintaining efficiency?

   Collaboration happens daily. I work closely with drivers, dispatch, customer service, logistics, road service, and operations teams to ensure established procedures are followed consistently.

   Whether addressing accidents, inspections, infractions, or compliance reviews, we maintain open communication and shared accountability. By integrating risk awareness into everyday operations, we reduce exposure while maintaining efficiency and service reliability.

   
   

   

   
   

4. What does a strong risk management culture look like, and how do you promote it across the organization?

   A strong risk management culture involves identifying, evaluating, and prioritizing risks, then applying the right resources to minimize threats and protect opportunities. It requires awareness at every level of the organization.

   I promote this culture through regular discussions, policy reviews, training initiatives, and cross-department collaboration. Risk management is not a standalone function. It is a team process that allows us to act proactively rather than reactively.

   
   

5. How does effective risk management contribute to customer confidence and operational excellence?

   Effective risk management strengthens safety, compliance, and consistency across the organization. Our commitment to best practices has earned ANDY an Elite designation from our insurer for three consecutive years.

   Improved operational standards also enhance our credibility with clients and partners, expanding opportunities across all the services we offer - transport, warehousing and distribution, brokerage. Strong risk management directly supports customer trust and long-term growth.

   
   

6. What has your experience been like working for a woman-owned and operated company like ANDY, and how does that influence the company’s culture and leadership approach?

   ANDY reflects a more inclusive and balanced leadership approach. In my nearly ten years with the company, I have seen how strong, organized, and consistent leadership creates clarity and transparency across all levels.

   The culture encourages collaboration, accountability, and respect. That environment strengthens both internal teamwork and the company’s external reputation.