Question 1

What does it mean to have a dedicated transportation and supply chain provider?

Accepted Answer

Being a dedicated provider means that ANDY becomes an extension of your business—we assign specific trucks, drivers, and dispatch resources to your operations exclusively. This eliminates the unpredictability of relying on the spot market and gives you consistency, faster delivery times, and a partner who knows your operation inside and out.

More importantly, we don’t offer one-size-fits-all solutions. We understand that every business is unique, with its own operational nuances, challenges, and priorities. That’s why our dedicated services are tailor-made. From fleet size and route planning to warehousing and distribution support and onsite dispatchers, every detail is customized to fit your exact needs.

Question 2

Do you offer standardized contracts or customized solutions?

Accepted Answer

At ANDY, we don’t believe in cookie-cutter contracts. Every business we work with has unique supply chain requirements and operational goals, so we build each contract from the ground up.

Our team conducts a detailed analysis of your transportation and supply chain needs, fleet usage, delivery expectations, and internal workflows. We then create a fully customized service model and agreement designed specifically to support your business. This ensures long-term flexibility, alignment, and cost predictability—key elements in any strategic partnership.

Question 3

What is ANDY’s Client for Life Program?

Accepted Answer

Our Client for Life Program is a five-step framework that ensures long-term success by aligning expectations, strengthening relationships, and continuously improving service. It’s how we turn every new engagement into a strategic partnership built to last.

Here’s how it works:
 • Right Clients / Right Terms: We start by ensuring a strong strategic fit and favorable terms for both parties.
 • Expectations Session: We align goals, KPIs, and service expectations for the year ahead.
 • Transition Meeting: We define priorities and responsibilities to ensure a smooth, coordinated launch.
 • Web of Influence: We build strong relationships with key players in your organization to drive alignment and responsiveness.
 • Fresh Eyes Review: We regularly assess performance, relationship quality, and opportunities for improvement.

This process helps us deliver consistent, proactive service while always staying aligned with your evolving needs.

Question 4

How does ANDY ensure smooth and efficient logistics operations?

Accepted Answer

We combine advanced technology with expert human support to keep your operations running at full speed. Our dedicated operations teams don’t just execute – they plan. They take full ownership of your logistics flow by:

• Building and optimizing loads based on your delivery needs, volumes, and schedules
 • Planning efficient, cost-effective routes that avoid bottlenecks and reduce mileage
 • Managing real-time dispatch, ensuring drivers stay coordinated and on schedule

On top of this, we leverage our advanced systems and streamlined processes to reduce downtime, eliminate manual tasks, and provide full shipment visibility. Our dispatchers, drivers, and planners work in sync to deliver a seamless, responsive logistics experience.

Question 5

Can ANDY help us manage our private fleet?

Accepted Answer

Absolutely. If your business already owns a fleet, we have the experience and infrastructure to manage and operate it efficiently. We bring in our expertise, systems, and personnel to improve utilization, reduce costs, and eliminate operational headaches.

Question 6

What happens during seasonal peaks or unexpected absences?

Accepted Answer

We build flexibility into your dedicated model. ANDY can scale your fleet on demand by providing additional trucks and drivers to cover seasonal surges, equipment breakdowns, or absenteeism—so your operations never slow down.

Question 7

Can a dedicated dispatcher work from our office?

Accepted Answer

Yes. We offer the option to embed a dedicated ANDY dispatcher directly at your location. This person becomes an extension of your team, providing real-time coordination and communication to keep everything running smoothly.

Question 8

How does ANDY help reduce costs?

Accepted Answer

As your dedicated provider, we drive down your total shipping expenses in several ways. Our dedicated model optimizes your network and shipping patterns, provides a fleet with equipment best suited for you and a maintenance schedule that fits your needs with minimal operational impact, optimizes staffing with regular and dedicated personnel that get to know your business, and most importantly it gives you predictability and more control over your transportation budget spend over an extended period of time. 
 
By consolidating services under one strategic partner, you gain access to bundled services that offer better cost control and predictability. This approach also reduces administrative overhead by managing fewer vendors, streamlines operations, and improves communication and accountability.
 
Our dedicated model is designed to deliver comprehensive value—both operationally and financially. Importantly, it moves you away from the unpredictability of the spot market, where prices fluctuate based on market demand and capacity constraints. With a dedicated fleet and long-term contract, you benefit from cost predictability, stable service, and reliable capacity—essential for effective planning and sustainable growth.

Question 9

Can ANDY provide warehousing and distribution too?

Accepted Answer

Yes, and it's a key part of our integrated offering. We manage your inventory flow, reduce handoffs, improve inventory accuracy, and support just-in-time delivery. Warehousing (https://www.andytransport.com/warehouse)becomes a strategic part of your overall supply chain with ANDY.

Question 10

How does a hybrid model work with ANDY?

Accepted Answer

We start by analyzing your current transportation and supply chain inefficiencies. From there, we design a hybrid model that combines a dedicated/private fleet for stable, recurring freight (like milk runs) with strategic management of your RFPs for remaining needs. Seasonal surges can also be included in the dedicated portion.

Question 11

What portion of our transport expenditure should be dedicated vs. RFP-based?

Accepted Answer

Typically, 60–75% of your transport costs are best served through a dedicated model for predictability and efficiency. The remaining 25–40%—often for variable, ad-hoc, or raw material movements—can be handled through RFPs that we help manage with vetted 3rd-party carriers.

Question 12

What makes ANDY different from other logistics providers?

Accepted Answer

At ANDY, we don’t just deliver freight, we build logistics strategies that scale with your business. What sets us apart is the depth of our partnership approach.

From day one, we immerse ourselves in your operations to design a dedicated or hybrid model that mirrors your business flow. Every contract is tailor-made; every service aligned with your priorities, from fleet operations support, warehousing and distribution, to dispatch and delivery and more. We bundle services for maximum efficiency and value, and we give you access to pricing stability by moving away from the volatility of the spot market.

Our promise isn’t just operational excellence. It’s long-term strategic value built around:
 • In-depth operational discovery
 • Customized fleet and logistics planning
 • Embedded or remote dispatch solutions
 • A complete service package that offers greater cost stability and control over the long term
 • Stable capacity and scalable solutions
 • Bundled services for lighter administrative vendor management

With ANDY, you’re not just buying transport, you’re gaining a dedicated, strategic supply chain partner that is Trusted to Deliver Excellence.

FAQ: Why Choose ANDY as Your Dedicated Transportation & Supply Chain Partner?

Ready to Optimize Your Transport and Supply Chain?

CONTACT US

info@andytransport.com

(514) 667-8500

1 (888) 795-0043

FOLLOW US

SERVICES

All Services

Dry Van

Flatbed

Drayage

Full Truck Load

Refrigerated Transport

Flatbed Transport

COMPANY

CAREERS

Oversize / Overweight Transport

Warehousing & Distribution